Making a claim

Order cancellation
Estimated reading time: 1 min Before shipping If your order has not been processed by the logistics team, you can quickly request a cancellation. Simpl...
Tue, 28 Jun, 2022 at 5:21 PM
Order not received
Estimated reading time: 1 min Before maximum delivery date Please wait if you are still in the delivery window of the carrier: Standard : D+5 to D+15...
Mon, 27 Jun, 2022 at 1:55 PM
Order partially received
Estimated reading time: 1 min Partial Refunds If you have received your order but it is incomplete, you can contact us to request a partial refund. Ple...
Mon, 27 Jun, 2022 at 1:57 PM
Return request
Estimated reading time: 1 min Within the legal time limit (-14 days) You can benefit from a free return procedure within 14 days from the maximum deliv...
Mon, 27 Jun, 2022 at 1:59 PM