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Before maximum delivery date
Please wait if you are still in the delivery window of the carrier:
- Standard : D+5 to D+15 working days
- Express : D+3 to D+5 working days
After maximum delivery date
If your order has not arrived after the maximum delivery date, you can contact us and a thorough investigation will be launched. If the order is tracked, you can go to the carrier's website with your number to follow the different steps of the delivery and know where your order is.
We will respond as soon as possible on working days. Do not hesitate to come back to us if you receive your order in the meantime.
Frequently asked questions:
If I don't receive my order, do you refund the shipping costs?
Yes, in the case of a non-received order and after analysis of the situation, we can refund the entire order including shipping costs.