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Before shipping

If your order has not been processed by the logistics team, you can quickly request a cancellation. Simply contact us with your order number.

After shipment

Please wait for the arrival of your order to request a return.

Incorrect address

If you have entered an incorrect address, please contact us. In case of a standard shipment, we will only be able to change the address if the order has not yet been processed by our logistics team. In the case of a tracked shipment, you will be able to contact the carrier directly to arrange a redirection, providing them with your tracking number and the new shipping address. 

Frequently asked questions:

My billing address is incorrect, can I change it?

Yes, you can make your request at any time, just send us a message.